Return & Refund Policy
OUR RETURN POLICY
- Return Window: 15 days from delivery.
- Restocking Fee: 10% of purchase price.
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Conditions:
- If not satisfied, return within 15 days with a 10% restocking fee.
- Customers are responsible for return shipping costs.
- If defective, damaged, or wrong item received, contact us immediately for a full refund. Return shipping is at the customer's expense.
- Resizing: If resizing is required, we will create a new product for 50% of the original purchase price. The customer must return the original item and cover shipping costs.
RING RESIZING SERVICE
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Resizing Limitations:
- Resizable by a maximum of one full size.
- Resizing beyond this range is not accommodated.
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Exceptions:
- Full eternity stone rings cannot be resized; exchange for correct size instead.
- May exchange for an identical ring in your size if it ensures faster turnaround or maintains design integrity.
- Customers cover shipping costs both ways, including customs fees for international clients.
CONTACT US
For return or exchange inquiries, please contact our customer service team at hello@prismertjewels.com. We are here to assist you.
SHIPPING INSTRUCTIONS
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Pack securely in original packaging.
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Include all paperwork, parts, and accessories.
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Ship using a trackable method to: hello@prismertjewels.com.
Let customers speak for us
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