SILVER PRODUCTS

• Return Window: 15 days from delivery.
• Restocking Fee: 10% of purchase price.
• Conditions:
  • If not satisfied, return within 15 days with a 10% restocking fee.
  • Customers are responsible for return shipping costs.
  • If defective, damaged, or wrong item received, contact us immediately for a full refund. Return shipping is at the customer's expense.
  • Resizing: If resizing is required, we will create a new product for 50% of the original purchase price. The customer must return the original item and cover shipping costs.

GOLD PRODUCTS

• Return Window: 30 days from delivery.
• Restocking Fee: 20% of purchase price due to handcrafted nature.
• Conditions:
  • Inspect order upon reception. Contact us immediately if defective, damaged, or wrong item received.
  • The following items cannot be returned or exchanged unless damaged or defective:
    • Custom or personalized orders
    • Eternity bands made to order
    • Items on sale
    • Items purchased during a sale event
    • Items with any physical damage

RING RESIZING SERVICE (GOLD RINGS)

• Resizing Limitations:
  • Resizable by a maximum of one full size.
  • Resizing beyond this range is not accommodated.
• Exceptions:
  • Full eternity stone rings cannot be resized; exchange for correct size instead.
  • May exchange for an identical ring in your size if it ensures faster turnaround or maintains design integrity.
  • Customers cover shipping costs both ways, including customs fees for international clients.

CONTACT US

For return or exchange inquiries, please contact our customer service team at hello@prismertjewels.com. We are here to assist you.

SHIPPING INSTRUCTIONS

1. Pack securely in original packaging.

2. Include all paperwork, parts, and accessories.

3. Ship using a trackable method to: hello@prismertjewels.com.