Cancellation Policy
If customers wish to cancel their order, it is essential to do so within 24 hours of placing it to avoid any additional fees. We understand that circumstances can change, and we want to accommodate our customers as best as we can. However, any cancellation requests made after this initial 24-hour period will incur a restocking fee to help cover our expenses. For Silver Jewelry orders, a 10% restocking fee will be applied, while Gold Jewelry orders will incur a 20% fee. These fees help us manage restocking and labor costs associated with processing your order. We appreciate your understanding and encourage you to reach out to our customer service team if you have any questions or need assistance with your order.
Let customers speak for us
The moment I opened the ring box during the proposal, his eyes lit up. he said it was the most beautiful ring he’s ever seen. Thank you for making it perfect.
The sparkle, the craftsmanship, and the overall quality exceeded my expectations. It looks even more beautiful in person. the ring was Stunning.
I was impressed by the level of service and the quality of the ring. Will definitely buy again.
I had some questions about ring sizing, and the support team was extremely helpful. The ring arrived, and it's perfect!
The size was perfect, and the engraving was done beautifully. Great quality and excellent service. shipping was very fast.
I was skeptical about ordering online, but prismert jewels made the process so easy. Their customer service team answered all my questions promptly. The ring is absolutely gorgeous!
I was impressed by the level of service and the quality of the ring. Will definitely buy again.
I am so impressed with the quality of the ring. The craftsmanship is beautiful, and the customer support was amazing.
Beautiful, affordable, and great service! I bought a ring, and it’s stunning. Will definitely shop here again.
I couldn't be happier with my engagement ring from prismert jewels. The craftsmanship is flawless, and the sparkle is breathtaking. The customer service was outstanding, answering all my questions with patience. Highly recommend!
From the easy ordering process to the continuous email updates, everything was seamless. They even confirmed the ring size and material before shipping. Loved the attention to detail!
I needed a rush service for a ring, and prismert jewels delivered! The ring arrived quickly and was absolutely stunning. Great customer service too.
The ring turned out so beautiful, and the delivery was very quick. I couldn’t be happier with my purchase. Great product and excellent service.
I bought a ring, and it’s gorgeous. The customer service was amazing! They kept me updated throughout the process and ensured everything was perfect.
I am so impressed with the quality of the ring. The craftsmanship is beautiful, and the customer support was amazing.
